Sale Policy
SAOI ONLINE BIGGEST YEAR END SALE: TERMS & CONDITIONS
1. ALL SALES ARE FINAL
- All purchases made during the SAOI Online Year End Sale are STRICTLY non-returnable, non-refundable, and non-exchangeable.
- Sale items do not come with warranty cards, and all transactions are considered final.
- No cancellations, modifications, or returns will be accepted.
2. PACKAGING NOTICE
- Items purchased during the Year End Sale MAY NOT INCLUDE full or original packaging.
- All products are sold in AS-IS condition.
3. CART & CHECKOUT RESPONSIBILITY
- Customers are strongly advised to carefully review cart contents and shipping details before completing payment.
- Once checkout is completed, it is deemed that you have acknowledged and accepted these terms.
- No changes can be made post-purchase which include changes on item size, item colour, item quantity, recipient address
4. SIZE & STOCK AVAILABILITY
- Sizes are subject to current inventory levels.
- SAOI does not guarantee restocks or availability across all sizes during the sale period.
5. SHIPPING & FULFILMENT
- Orders will follow SAOI’s standard delivery and processing timelines.
- Self-collection or in-store pick-up is NOT AVAILABLE for Online Year End Sale items.
6. ONLINE VS IN-STORE SALE
- The Online Year End Sale is separate from the in-store Biggest Year End Sale previously held at SAOI Home.
- Items available online are exclusively listed on our website and may differ in pricing, selection, or availability from the physical sale.
- The Online Year End Sale is only for website purchases and the sale is not available at SAOI Home
7. DISCOUNTS & PROMOTIONS
- Discounts are valid only during the official sale period stated on our website.
- Promotions cannot be combined with other vouchers, discount codes, or offers.
8. PRODUCT AVAILABILITY
- All products are subject to stock availability.
9. RETURN & EXCHANGE POLICY
- All purchases are final — no refunds, exchanges, or returns will be entertained.
- Exceptions apply only in cases of defective or wrongly delivered items, which must be reported within 7 days of receiving your parcel.
10. ORDER PROCESSING & SHIPPING DETAILS
- Due to high order volumes, processing and delivery times may be longer than usual.
- Due to the high volume of traffic, it's possible that duplicate checkouts for the last stock may occur simultaneously. As a result, a refund will be processed accordingly.
- All items will be packed securely with protective bubble wrap.
- No special requests (e.g., wish cards, custom notes) will be accepted during the sale.
- Combined shipping: For multiple orders, items will be packed together in a large brown box. Please note that individual items will not be bubble-wrapped separately.