Order Changes Policy

Customers are eligible to make changes to their orders within 24 hours of placing the order. This includes modifications such as changes to shipping address, size adjustments, or any other necessary alterations.

To request changes to your order, please contact our Customer Support Team within the specified 24-hour window. You can reach us via email at hello@saoi-shop.com . Please provide your order number and details of the changes you wish to make

All requested changes are subject to approval by our customer support team. While we strive to accommodate all requests, please note that certain changes may not be feasible depending on the status of your order and our operational processes.

Once changes have been processed and approved, you will receive a confirmation email or notification from our team. Please review the updated order details carefully to ensure accuracy.

Please be aware that certain limitations and exceptions may apply to order changes. Additionally, changes requested outside of the 24-hour window may not be accommodated.

If you wish to cancel your order entirely, please refer to our Cancellation Policy for further details. Please note that cancellation requests must also be made within the 24-hour change window to be eligible for processing.

Please note that we strictly do not allow any changes from online orders to in-store pickups once the order has been placed.