Order Changes Policy

At Saoi, we strive to provide our customers with a seamless and enjoyable shopping experience. To ensure efficiency and accuracy in processing orders, we have implemented a policy regarding order changes. Please take a moment to review our Order Changes Policy below:

1. Change Window:
Customers are eligible to make changes to their orders within 24 hours of placing the order. This includes modifications such as changes to shipping address, size adjustments, or any other necessary alterations.

2. How to Request Changes:
To request changes to your order, please contact our Customer Support Team within the specified 24-hour window. You can reach us via email at hello@saoi-shop.com . Please provide your order number and details of the changes you wish to make.

3. Changes Subject to Approval:
All requested changes are subject to approval by our customer support team. While we strive to accommodate all requests, please note that certain changes may not be feasible depending on the status of your order and our operational processes.

4. Change Confirmation:
Once changes have been processed and approved, you will receive a confirmation email or notification from our team. Please review the updated order details carefully to ensure accuracy.

5. Limitations and Exceptions:
Please be aware that certain limitations and exceptions may apply to order changes. Additionally, changes requested outside of the 24-hour window may not be accommodated.

6. Cancellation Policy:
If you wish to cancel your order entirely, please refer to our Cancellation Policy for further details. Please note that cancellation requests must also be made within the 24-hour change window to be eligible for processing.

7. Communication is Key:
We value open communication with our customers and encourage you to reach out to us promptly if you have any concerns or questions regarding your order. Our dedicated customer support team is here to assist you every step of the way.

By placing an order with Saoi, you acknowledge and agree to abide by our Order Changes Policy outlined above. We appreciate your cooperation and understanding as we work to provide you with the best possible shopping experience.

If you have any further inquiries or require assistance, please do not hesitate to contact us. Thank you for choosing Saoi.