Shipping Policy
Order processing time
Our processing time for all orders are between 7-14 working days unless stated otherwise.
Shipping Charges
Shipping charges are calculated based on the weight and dimensions of your order, as well as the delivery location. These charges will be displayed at checkout.
Delivery Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package through the courier's website.
Stolen Packages
Once the shipping courier has confirmed delivery of your package, the package is no longer our responsibility. In the unfortunate event of a stolen package, we recommend that you contact the courier's customer service for further investigation and assistance. We are unable to provide refunds or replacements for stolen packages.
Shipping Method Changes:
Please note that we strictly do not allow any changes from online orders to in-store pickups once the order has been placed.
Shipping Delays
We are not responsible for shipping delays caused by unforeseen circumstances, such as natural disasters, courier delays, or other events beyond our control. However, we will do our best to assist you in resolving any issues that may arise.
Incorrect Address
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realise that you have provided an incorrect address, please contact us immediately, and we will do our best to assist you.
International Shipping
For international orders, please be aware that customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Lost Packages
If your package is lost in transit, please contact us so we can assist you in filing a claim with the courier. We will work with you to resolve the issue as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our https://saoi-shop.com/policies/refund-policy
Communication and Assistance
If you have any questions or concerns about our shipping policy, please contact us at aftercare@saoi-shop.com.
By placing an order with Saoi, you acknowledge and agree to abide by our Shipping Policy outlined above. We appreciate your cooperation and understanding as we strive to provide you with the best possible shopping experience.
If you have any further inquiries or require assistance, please do not hesitate to contact us. Thank you for choosing Saoi.
For any inquiries regarding the shipment and pick-up process, please contact us at aftercare@saoi-shop.com.