Shipping and Pick up policy
1. Shipping :
Discounted/free shipping offers
Shipping rates
Our shipping rates are as follows:
Peninsular/West Malaysia: RM8
East Malaysia: RM16
Singapore: RM55
Brunei: RM100
Order processing time
Our processing time for all orders are between 7-9 working days unless stated otherwise.
All deliveries and shipping take from 7-14 days and are subjected to the specific courier service of your parcel.
Local delivery/pickup options
Currently we do not offer local pickup or delivery as we are operating solely on e-commerce.
Our partner third-party carriers include DHL eCommerce, J&T Express, PGeon Delivery to name a few but they will be specified once your orders are fulfilled.
Where your products ship from
While most of our production takes place locally in Malaysia, we are looking to expand and collaborate internationally.
2. Pick up :
At Saoi, we offer both shipping and pick-up options for your convenience. Please review our Shipping and Pick-Up Policy outlined below:
Pick-Up Option:
Customers who opt for pick-up can choose to collect their orders from our designated pick-up location within 7 days of placing the order. Our pick-up location and operating hours will be provided upon confirmation of your order.
7-Day Pick-Up Policy:
We kindly ask that orders selected for pick-up be collected within 7 days of the order placement. This timeframe allows for efficient processing and ensures that your items are available for collection in a timely manner.
Shipping Option:
For customers who are unable to pick up their orders within the 7-day timeframe, we recommend selecting our shipping option. Shipping allows for the delivery of your order directly to your specified address, providing added convenience and flexibility.
Recommended Shipping for Extended Pick-Up Delays:
In cases where you anticipate being unable to pick up your order within the 7-day timeframe, we recommend opting for shipping instead of pick-up. This ensures that your items are promptly dispatched to your address without delay, avoiding any inconvenience caused by extended pick-up delays.
Shipping Fees and Delivery Times:
Shipping fees and delivery times vary depending on your location and the shipping method selected at checkout. We offer a range of shipping options to suit your preferences, including standard and expedited shipping.
Communication and Assistance:
If you have any concerns or require assistance regarding the pick-up or shipping of your order, please don't hesitate to contact our Customer Support Team. We're here to help ensure a smooth and hassle-free experience.
By placing an order with Saoi, you acknowledge and agree to abide by our Shipping and Pick-Up Policy outlined above. We appreciate your cooperation and understanding as we strive to provide you with the best possible shopping experience.
If you have any further inquiries or require assistance, please do not hesitate to contact us. Thank you for choosing Saoi.