Location: Bangsar

Job Type: Full-time

Job Summary:

We’re looking for a proactive and personable Customer Service Executive to join our team. You will be the first point of contact for our customers, ensuring smooth communication, resolving queries, and providing a seamless shopping experience across both online and retail channels.

What You’ll Do:

• Respond promptly and professionally to customer inquiries via email, social media, and direct messages.
  
• Handle order-related issues, including returns, exchanges, and delivery queries, following company policies.
  
• Assist customers with product information, sizing, and styling guidance.
  
• Maintain accurate records of customer interactions, orders, and feedback in the CRM system.
  
• Collaborate with internal teams (warehouse, retail, marketing) to resolve issues efficiently.
  
• Identify opportunities to improve the customer experience and share feedback with management.
  
• Support the implementation of promotions, and campaigns.
  

What You Bring:

• Previous experience in customer service, retail, or e-commerce preferred.
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving abilities and attention to detail.
  
• Ability to multitask and thrive in a fast-paced environment.
  
• Positive attitude, professional demeanor, and a passion for fashion.
  
• Basic computer skills; familiarity with Shopify or similar platforms is a plus.
  

Perks:

• Employee discounts on products.
  
• Supportive and collaborative work environment.
  
• Performance bonuses

Location: Bangsar

Type: Full-Time / Part-Time / Internship

What You’ll Do:

• Receive and verify incoming stock with sharp attention to detail
• Organize, label, and store merchandise efficiently
• Pick, pack, and prep outgoing orders with care
• Maintain a clean, safe, and organized space
• Support regular inventory checks and reconciliations
• Assist in QC, minor repairs, and equipment handling
• Uphold safety protocols with consistency
  

What You Bring:

• Discipline, punctuality, and responsibility
• Physically able to lift and handle stock items
• Independent but a team player
• Prior warehouse experience is a plus but not essential
• Comfortable with basic digital tools and systems
• Open to flexible hours
  

Bonus Points:

Male candidates preferred due to lifting and logistics requirements.

Perks:

• Employee product discounts
• Performance bonuses
• Overtime opportunities

Location: Bangsar

Type: Full-Time / Part-Time / Internship

What You’ll Do:

• Welcome and assist walk-in customers
  
• Offer styling advice with empathy and expertise
  
• Manage transactions with accuracy
  
• Keep the space clean, inspiring, and well-stocked
  
• Unpack new arrivals and support stock take
  
• Help meet store targets while ensuring a thoughtful customer journey
  
  

What You Bring:

• Warmth, friendly and excellent communication
  
• Organized and able to multitask with ease
  
• Energetic, collaborative, and fashion-minded
  
• Prior experience is appreciated but not necessary
  
• Weekend and evening flexibility
  
  
  Perks:
• Team-first culture
  
• Career growth opportunities
  
• Sales incentives & bonuses
  
• Staff discounts on Saoi pi

What You’ll Do:

• Create daily content for Instagram, TikTok & more
  
• Assist with photoshoots, launches, and campaign prep
  
• Analyze data from social, Shopify, and EDMs
  
• Draft newsletters and help with brand messaging
  
• Support in influencer outreach and seeding coordination
  
• Organize digital folders, media assets, and press kits
  
• Shadow and support the team during events and production days
  
  

What You Bring:

• Currently studying or a fresh graduate in Marketing, Fashion, Comms, or related field
  
• Passionate about aesthetics, branding, and current fashion trends
  
• Strong writing and visual instincts
  
• Familiar with Canva, Google Suite, and basic data tools
  
• Bonus: Shopify, Klaviyo, or content scheduling knowledge
  
  
  Perks:
• Mentorship and hands-on industry experience
  
• Room to contribute and experiment
  
• In-house networking with stylists, designers, and creatives
  
• Team outings and campaign days