We’re away at the moment but not for long! All orders from 29th Nov - 8th Dec will be sent to you from the 8th of December onwards

Exchanges and Returns

EXCHANGE AND REFUND POLICY

REFUNDS


1. SAOI offers 100% store credit on all full price purchases within 7 days of purchase date.
2. An email with your credit note details will be sent once your return has been processed, and it will be available to be used immediately through our online store.
3. All refunds are processed in the original currency of the order to the original method of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. 
4. You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and SAOI does not cover the cost of return shipping, unless incorrect item(s) were sent.



EXCHANGES

1. Exchanges are available for alternative sizes only, given that the item is returned within 7 days. No exchanges will be returned after 7 days.
2. Return fee will not be liable unless a wrong item was sent.
3. Item(s) must be returned in original condition, unworn, unwashed and with all tags remaining in place within 7 days of purchase date. If you received a SAOI pouch with your order this will also need to be returned to us, unused and in the original condition. Any returned items after 7 days will not be accepted.




HOW TO RETURN/EXCHANGE

  • Once your return has been processed, you will receive an email with details on how to send your item(s) back to us. Please then return your item(s) within 7 days of lodging your return, we are unable to accept late returns.  
  • SAOI will review the item(s) returned and if they meet the conditions of our returns policy your return will be approved and processed.
  • Returns that do not meet or follow our return policy and procedures can not be accepted and will be sent back to the customer. 
  • SAOI does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes. We recommend using a registered and trackable method of return shipment and can not process or accept liability for returns that are lost or damaged via return delivery.