Lola in Pearl

This policy applies to A Soiree Affair – Baju Raya Collection purchases made online and in-store.

1. General Policy

• No refunds will be issued under any circumstances.
• Exchanges are strictly limited to size exchanges only, subject to stock availability.
• All exchanges are issued as a one-time exchange per order.

2. Eligibility for Size Exchange

Every Baju Raya order is eligible for a size exchange only, provided that:

• The item is unworn, unwashed, unaltered, and in its original condition with all tags intact.
• The original order has been fulfilled and delivered before an exchange request can be initiated in our system.
• Exchange requests are made within 14 days from the date of delivery.
• A valid SAOI Warranty Card is returned together with the item.

Exchanges are valid for the same design only (different size, subject to availability).

3. Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

1. Baju Raya (except for approved size exchanges as stated above)
2. Selendang / Scarves

4. How to Request a Size Exchange

• For size changes, please select “Return for Exchange” via the Returns and Exchanges Portal.
• All exchange requests must be communicated prior to sending items back.
• Returns sent without prior approval will not be accepted.

5. Order Errors

If your order is processed incorrectly (wrong item or wrong size sent):

• SAOI will arrange for a replacement or refund accordingly.
• One free return shipment is provided for Malaysia.
• One shipping reimbursement is provided for Singapore/Brunei.
• Please contact our Customer Service team for assistance.

6. Defective Products

• All products must be inspected immediately upon receipt, before wearing or washing.
• Items that have been washed, worn, altered, or damaged after use will not be eligible for return or exchange.

7. Third-Party Purchases

• Products purchased from third-party retailers like personal shoppers, or online marketplaces are not eligible for return or exchange through SAOI.

8. Instalment Payment Orders

• Orders placed using instalment payment methods are strictly non-cancellable and non-refundable.

9. Other Terms & Conditions

• SAOI reserves the right to reject any return, exchange, or refund request at our sole discretion if the conditions above are not met.
• This policy may be updated or amended without prior notice.

For any exchange-related inquiries, please contact aftercare@saoi-shop.com.